FREQUENTLY ASKED QUESTIONS
We receive very regularly questions from our visitors, here is the list of the most frequent :
1. My article still hasn't arrived, is that normal ?
Given the high demand, the delivery time is estimated between 6 to 15 days after processing.towards Europe and America
From 15 to 30 days to Africa
2. Why is the delivery so long ?
To avoid high storage and labor costs, our goods are located abroad. This allows us to offer you articles at very competitive rates while offering you support in French.
3. There are missing items on my order, where are they ?
We have a lot of suppliers, when you place an order, each supplier takes care of a particular product. If you order 5 different items, so you will receive 5 different packages and these will arrive at different times (some will be faster, others slower). On the other hand, if you order 3 times the same product, then they will all be in the same package.
4. Do you ship abroad ?
Quite, we can ship all over the world apart from Iran.
5. My item is damaged, can I have a refund ?
Quite, if your item arrives broken, please send it back to us and it will be refunded to you.
6. I was wrong in the size of an item, can I have a refund ?
Unfortunately this is not possible, so be careful before placing an order, if your item is a garment.
7. I am not satisfied with my order, can I be refunded ?
Quite, You just need to contact us and we will give you the procedure. You have 14 days from the receipt of the goods. You just need to return the item to us and we will refund it 100%. The return costs are at your expense.
8. How to contact you ?
E-mail (24h response in 99% of cases): firstname.lastname@example.org or WhatsApp +24177957567
9. Can I contact you by phone ?
For the sake of speed, we do not take a call to the phone. Processing an email takes us a few seconds or minutes, while a call lasts on average several minutes. To avoid fees and offer you the lowest prices, we only respond by email. Know that we do not ignore anyone and respond quickly. If you have any doubts, test it.
10. Can I trust you ?
Quite, We accept payments via Visa, Mastercard and Paypal, these world leaders would never let us continue our shop if we had a significant unsatisfied customer rate. Our online store is constantly monitored.
11. How do we protect your personal information?
We adhere to industry standards for information security management to protect sensitive information, such as financial information, intellectual property, employee information and any other personal information entrusted to us. Our information security systems are applicable to people, processes and information technology systems based on risk management. We perform annual audits to ensure that your credit card information is processed in accordance with industry guidelines. We hold a service provider certification that complies with the PKI Level 1 PCI Data Security Standard, which is the highest level of certification, and our platform is verified annually by a third-party certified security assessor.